Privacy Policy

1. Who We Are

Toggle Solutions is a performance marketing and growth agency based in Kuala Lumpur, Malaysia. This policy explains what personal information we collect through this website, how we use it, and how we protect it.

2. Information We Collect

We collect information you provide directly when you submit an enquiry or contact form on this website. This includes:

  • Your name
  • Your email address
  • Your phone number (optional)
  • Your website URL (optional)
  • The services you are interested in
  • Any message or details you provide about your business

We also collect non-personal analytics data automatically through Google Tag Manager and Google Analytics 4 when you visit this website. This includes page views, session duration, device type, and general geographic location. We do not collect payment or credit card information through this website.

3. How We Use Your Information

We use the information you submit to:

  • Respond to your enquiry and schedule a consultation call
  • Prepare for your consultation by reviewing your business details in advance
  • Follow up with relevant information about our services if you have expressed interest

We use analytics data to understand how visitors use this website and to improve its content and performance. We do not use your personal information for automated decision-making or profiling.

4. Cookies and Tracking

This website uses cookies and tracking technologies, including Google Tag Manager, Google Analytics 4, and advertising pixels from platforms such as Meta. These tools help us measure traffic, understand user behaviour, and improve our marketing.

Cookies are small files stored in your browser. You can disable cookies in your browser settings at any time, though some website features may not function as intended if you do.

5. How We Share Your Information

We do not sell or trade your personal information. We share your information only with:

  • Resend — our email delivery service, which transmits enquiry notifications to our team
  • Google Analytics — for website analytics
  • Meta and Google — through advertising pixels loaded via Google Tag Manager, for campaign measurement purposes

Each of these third parties operates under their own privacy policies and data processing agreements.

6. Data Retention

We retain enquiry information for as long as it is relevant to a potential or active client relationship. If you would like us to delete your information, contact us and we will remove it from our records within 30 days.

7. Security

We take reasonable steps to protect the information you submit through this website. Form submissions are transmitted over HTTPS. Access to enquiry data is restricted to the Toggle Solutions team responsible for responding to your enquiry.

8. Your Rights

You have the right to request access to the personal information we hold about you, to request corrections, and to request deletion. To exercise any of these rights, contact us at the address below.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of this website after any change constitutes acceptance of the updated policy.

10. Contact

Questions about this privacy policy? Contact us at: hello@toggle.solutions